As with any permission related issues, there are a few less than obvious things that can cause problems. Here’s a method I use frequently to check for the disconnect:
Most importantly, ensure that the Newforma service account can read, write, and modify the Newforma data files. I’ve found that the best way to test this is to open a remote desktop session on the Newforma server with the Newforma service account credentials and make some innocuous modification to the NPR file, save the changes, and then change it right back. This tests both the share permissions and the file system permissions in one test.
If this test succeeds:
Restart the Newforma Project Center Server service. Restarting the service ensures that the security token allocated by the service has all of the up to date permissions.
If this test fails:
Recheck the share level permissions to be sure the account has full control. If both share and file permissions look correct, you may want to try adding the Newforma account explicitly to the project folder.
If after performing this you’re still having issues, I’d suggest submitting a support ticket with the Newforma Support team by emailing .(JavaScript must be enabled to view this email address).
Regards,
-Dave Dark
