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Did you know that you can file an email to an existing action item?  If you receive an email that should be part of the communication on a particular action item, then you can file it seamlessly from Microsoft Outlook. Select the email in Microsoft Outlook and select File in Project on the toolbar. Choose the Project that the email is concerning. Under File In, select the radio button by Another Project Location then click the ellipsis and choose the existing Action Item from the list and click OK.  This ensures that all the communication about this particular action item is linked.  http://www.newformant.com/index.php/129/